Trust plays a key role in our business activities and we go to great lengths to earn it not just from our customer but also among all our team members. We are proud of our achievements and can demonstrate how dedicated we are to providing the highest possible quality in the services that we offer. The following section presents the certifications we have obtained and the recognition that we have earned.
Certificates and Quality assurance
Without focusing on quality and quality control, we at Streff would not be able to meet your justified expectations for excellent service, nor would we be able to continuously improve.
This is why we apply a number of quality standards that help us shape the future of our company.
We are proud to be regarded as a trailblazer in Luxembourg – the only company to hold the full range of possible certifications.
FAIM is the only internationally applicable quality standard for the international removal industry. It was established in 2000 in collaboration with one of the biggest management consultancies, and since then has been constantly adapted to meet the increasing requirements.
FAIM certification checks include every area of the company: finance, management, work implementation, environmental orientation and customer service.
FAIM certification is requested by many state/public organisations, and is considered the criterion for quality by multinational companies who are seeking a partner for their relocations.
We passed the certification in 2001 and received the coveted quality certificate; since then we have successfully renewed it every two years. We are proud to be regarded as a trailblazer in Luxembourg – the only company to hold the full range of possible certifications.
There is no denying that today, our environment is more important to you – and to us – than ever before. Our commitment to protect the environment is an obligation. We have been using recyclable materials for many years – some of which, such as the Security Box, we have developed ourselves and market them all over the world – for our various activities, helping us to save everyone's resources, yours and ours.
We apply ISO 14001 to record the environmentally relevant aspects of our operations, and are constantly striving to improve them.
This gives us as a company an effective instrument for recording environmental pollution and for consistently improving the environmental situation. Environmental risks are evaluated and emergency plans formulated in order to reduce the occurrence of incidents that may affect the environment.
We are pleased and proud that ISO 14001 is the confirmation of Streff's environmentally friendly behaviour in connection with our business activities.
The ISO 9001 standard defines the requirements for processes for customer/supplier associations in line with operational quality management. These processes are proven to lead to continuous improvement, reductions in process and error costs, motivated staff and more satisfied customers.
Companies that align their quality management systems seriously and consistently to ISO 9001 benefit from the system and the content of these standards.
The high standards of the work provided by the staff and their expertise are essential in determining a company's success.
Business interruptions, for whatever reason, are always a critical factor, which is why we are deeply committed to occupational health and safety, and general health care.
OHSAS 18001 is a management system that employs proactive inclusion of occupational health and safety to increase staff motivation by offering better safety at work and reducing downtimes and business interruptions. Furthermore, it gives us the competitive advantage of being recognised as a "safe and professional" company, and helps to prevent financial surprises in occupational health and safety.
We want to guarantee you the best performance and the best service. However, we cannot hope to achieve that without the best partners, all over the world.
No single major company can be represented to the same level all over the world. We know from experience that it is always better to work with the best local, owner-run companies. This ensures that you remain in the best hands.
FIDI is the world's biggest association of top-quality, independent international removal companies. Today, FIDI represents its member companies as "Movers of Choice" throughout the world.
FAIM, the only quality standard for removal companies all over the world, was developed by FIDI.
OMNI is a consortium of independent removal companies from all over the world who are leading specialists for removals on their own markets.
Partners are obliged to fulfil predefined, standardised quality criteria, offer the same features and facilities, maintain financial stability, and have their own qualified staff. Thus, we at Streff are able to ensure, with our close contacts within the co-operation, that you will receive the same excellent level of service everywhere in the world.
There's a good reason why OMNI partners are known as the best of the best.
Dedicated to the international community of movers IAM is a global association of movers and forwarders committed to providing customers with the highest level of service available. Our worldwide membership of over 2 000 companies from more than 170 countries and territories are available to move you wherever life may take you.
Today FEDEMAC represents the interests of around 4 000 professional moving companies in 27 European countries. FEDEMAC's main function is to express the concerns and needs of the moving industry on European level and to co-ordinate National activities with European impact. Much of this work is centred around the presentation of the movers' concerns and needs at the EU Parliament and Commission as well as liaising with National associations and other trade organisations.
The Fédélux was established in 1997 as a nonprofit organization. It brings together companies specializing in relocation to Luxembourg. With the support of the CLC CLC at national level and FEDEMAC at European level, it defends the interests of its members. The Fédélux operates in cooperation with the competent authorities to improve the framework for the relocation to Luxembourg sector in order to provide professional and quality service to customers.
The British Association of Removers is dedicated to promoting professional excellence in the Removals Industry. BAR is the recognised voice of the professional moving industry. It is at the forefront of developing and maintaining professional standards and services for the benefit of its members and their customers.
European Cyber Security Month (ECSM) is a European Union advocacy campaign that takes place in October. ECSM aims to promote cyber security among citizens, to change their perception of cyber-threats and provide up to date security information, through education and sharing good practices.
Our world has always been revolving around our customers. And our customer-focused approach ensures a maximum amount of service and highest quality standards to our customers.
However, this high level of service and quality can only be maintained by applying continuous quality controls. For this purpose, we conduct more than 100 interviews every month to further develop our strength, enhance our processes, and learn about the demands of the future.
About one week after your move, an independent partner — Luxembourg-based LDL Connect — will conduct an interview with you.
Please use this as an opportunity to tell us why you were satisfied with our work - or why your weren't. We'd love to learn about areas where we can still do better!
The interviews are exclusively held over the phone, and all answers are treated confidentially.
Registered company as `Professionel du sector financier` (PSF) since 2005
As per the current legislation concerning the financial sector and the export regulations of CSSF, Circulaire 05/178, valid as of 1 April 2004, all companies belonging to the financial sector, such as banks and financial institutions, can only liaise with those service providers that have been approved for the financial sector. In accordance with the export conditions of the CSSF, "no confidential information may be passed on to third parties unless they have PSF status", and "confidential details may only be stored with companies who are PSF-accredited".
Since Streff is a company dedicated to and specialised in archiving, document scanning and the destruction of all kinds of data carriers for financial as well as any other companies, we have naturally obtained the required authorisation of an "agent de communication à la clientèle" from the Luxembourg Ministry of Finance for all our business activities.
All Streff employees are bound by the special safety requirements and conditions laid down by the CSSF to ensure that you receive the highest possible standard of service and safety.